FREQUENTLY ASKED QUESTIONS - FAQS
FREQUENTLY ASKED QUESTIONS (FAQ)
Can I bring more than 8 persons. Is my baby included in the 8 persons?
The resort has a strict limit of 8 persons per cottage, this includes babies. Extra guests will not be not be admitted to the resort.
Can renters bring guests?
The resort does not allow renters to bring guests. If you have day guests, they must be registered as one of your (up to) eight renters.
What are the resort fees?
The resort charges a $15 + HST per person resort fee. This is to cover administrative items, such as issuing wrist bands, verifying and registering guests. Please wear your wrist at all times while at the resort. Security may ask to see your wrist band. The wrist band gives you access to the beaches, ball courts and general areas of the resort.
Where do I purchase the separate WaterPark passes?
The WaterPark pass (actually separate wrist band) can be purchased from the Welcome Center. The WaterPark pass is good for all day using the giant water slides, heated swimming pool, kiddie shallow pool, kids splash pad and hot tub.
How much is the pet fee?
The fee is $50 per pet. When the previous renters have a pet, our professional cleaners must spend extra time in cleaning to ensure that the incoming guests who might have allergies not be affected. All pets must be pre-approved.
How many cars can we bring?
Only two cars per cottage may enter the resort. There is a parking lot to the right before the entrance of the resort entrance that you can park an additional car.
Where do we park our boat or jet ski?
There is a parking lot across from the soccer field.
Where do I launch my boat or Jet Ski?
There are boat ramps at Elco Beach and Wyldewood Beach. If you have a larger boat it must be launched at nearby towns
Can we bring our own golf cart?
The resort does not allow golf carts that are not registered at the resort.
Can we bring our dog to the beach?
Dogs are allowed at the far end of Elco Beach and there are two off leash parks across from the soccer field.
What are the rules about dogs or other pets?
Our deck(s) are fenced in and have gate(s) so your dog can be off leash. Off of our deck dogs must be on leash unless at the off-leash park (across from the soccer field). Dogs are usually allowed off leash on the beaches during the early morning before the sun worshippers are out.
Please explain what services are provided by the professional cleaners.
Most rental cottage owners employ professional cleaners. Almost all check-ins and check-outs at the resort are done on Mondays and Fridays, so these are the only two days that cleaners are on site at the resort. In the time window between the check-out and check-in, the cleaners must get the cottages cleaned on a tight schedule including the travel time between cottages at the resort's 560 acres.
What is done during the cleaning?
Kitchen: wipe down all counter surfaces, stove, refrigerator and appliances, clean the sink, microwave, wash floors. Bathroom: Clean counters, tub, shower, sink, toilet, wash floors. Bedroom: change sheets, wipe down hard surfaces & doors, vaccum carpet/floor. Living room: wipe down hard surfaces, doors, vaccum carpet. Patio deck: inspect deck & BBQ, propane tanks perform necessary work. This is a lot to do in a finite amount of time and not absolutely everything is listed here. As a beach resort there is sand, mud, insects patio doors, decks to clean.Also done between the ckeck-out and check-in time is inspection, maintenance, repairs and upgrades around the cottage, patio deck, gardening and golf cart.
Why are renters asked to tidy up, return furniture to original positions and take out the garbage?
Without this being done by renters, it would take even longer for cleaners and therefore check-in time would be later.
What accounts for the differences in cottage rental rates?
Higher rates are usually found at the beachfront units and Quarry Meadows. There are basically 3 reasons why the beachfronts have higher rental rates 1) There are few beachfronts, only about 10% of all cottages are beachfront owners, 2) not many beachfront cottage owners rent out their units, so beachfront rentals are premium, 3) beachfront cottages cost about double the price to purchase, and 4) beachfronts have very high seasonal fees (about double cottages) charged by the resort.
Quarry Meadows cottages are almost brand new and sold for much higher prices than the older cottages than non beachfronts so may rent for a higher price.
www.SherkstonVacationFun.com 390 Empire Road, Port Colborne, Ontario, Canada LOS 1R0